Frequently Asked Questions

 

1.      Is Reach credible?

Our entire leadership team is knowledgeable and experienced.  We know the industry, the dental office and are well connected.  Our CEO served as the VP of Sales and Operations at Burkhart for 21 years, growing a successful company with a positive employee culture, a focus on an exceptional client experience and respect for partners.

2.      How does the pay system work?

A technician starts on a Transition Pay program. During this time, they receive consistent monthly pay that allows them to register their existing clients and build new relationships. At the end of this period, technicians receive Direct Reward pay for the services and repairs they perform. This is paid out two times each month. To learn more, contact Tina Biersack at 253-221-5531  tbiersack@reachforservice.com  

 

3.       How does the vehicle situation work?

A technician chooses and owns their vehicle. They pick what they want to drive and use their vehicle whenever they want.  To pay for the vehicle and associated costs, they receive a Tactical allowance during the first 24 months and the entire trip charge at month 25+.  

 

4.       What are benefits like at Reach?

We are partnered with Trinet, a Professional Employers Organization with 325,000+ employees.  This gives us tremendous buying power and a very strong benefits package for medical, vision, dental, disability, and 401k. Taking care of our technicians and their families is an important part of our success.

 

5.       How do I get parts?

We have established a relationship with more than 40 parts distributors and manufacturers.  Currently, approximately 80% of parts needed are available through existing relationships.  If we need to order a part outside of this, we order it for our clients from an authorized dealer, as suggested by the manufacturer. We are engaged in executive level discussions with all the primary manufacturers for additional parts access.  As our company and our value to the manufacturers grows, so will our access.

 

6.       How do I build my client base?

We have a unique and superior service offering that has proven to be very attractive to dental offices.  It is based on a dedicated technician, proactive service, technology for easy requests and more affordable rates. To earn clients, our technicians market to their existing "fans" and to potential clients with simple and effective tools to build relationships and promote the Reach brand.