Technician Frequently Asked Questions

 

1.      What's the Reach story?

We started in 2017, and have proven that our guys can be really happy and successful. Dental offices want our service, manufacturers want to partner with us, and our company is profitable. We are the fastest growing service company in the markets we serve.  

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2.       Are Reach technicians employees or 1099 contract workers?

Our technicians are W-2 employees with full benefits - medical, dental, vision, and retirement. We did this because we wanted our guys to feel connected and empowered to grow our company. 

 

3.       How does the pay system work?

"The more that a guy produces, the more a guy should make. The way it should be." - Greg Biersack

Our techs receive base pay + commission. The commission percentage increases as they reach higher levels of production. They are also rewarded for new clients and company profitability. Pay is provided two times each month.

• Guys who bill 3 hours/day on average earn approximately $105,000.

• Guys who bill 3.5 hours/day on average earn approximately $125,000. 

• Guys who bill 4 hours/day on average earn approximately $160,000.​

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4.       How does the vehicle situation work?

Our guys choose and own their vehicle. They pick what they want to drive and use their vehicle whenever they want.  To pay for their vehicle and associated costs, they receive a vehicle allowance during the first 12 months and the entire trip charge at month 13+.  

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5.       How do I build a successful territory?

Our guys grow their territory by doing these things:

• They perform service the Reach way - a model built for exceptional service

• They use the training and coaching from their leadership team

• They make the most of the Reach marketing materials

• They build relationships and spread the word about better service

• They earn word of mouth connections from their clients

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6.       How do we get parts?

We have relationships with more than 100 manufacturers and parts distributors, continuously building more partnerships. Our guys always get the parts needed to take care of the client. 

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7.       Why do clients love Reach so much?

Reach techs go the extra mile and take care of equipment as if it was their own. Our clients love having a dedicated technician who is fast, thorough, and proactive.