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Are You Part of Shaping the Future? (Or Stuck in the Past?)

Your Life and Legacy

When you reflect on your life and legacy, do you want to look back and feel like you maintained the status quo, held onto tradition, accepted the way things have always been done, or do you see yourself as an innovator, a rule-maker and a shaper of the future?

Tradition or Innovation

The dental industry is experiencing significant changes, and great service technicians have an incredible opportunity to help shape the future. Top-notch technicians can make a key decision about which of the two worlds they want to live in: a world of tradition and the past, or a world of innovation and the future.

The Past - Traditional

  • Dental offices are served by a group of technicians, based on who is available and what installations are happening. Knowledge of the office is limited and communication with other technicians is challenging.

  • Service is done in a highly reactive manner, scrambling during emergencies, compromising office production when equipment fails.

  • An old, phone dispatch model is used where the customer calls an 800 number, hits prompts, talks to a far-away person and waits to see by whom and when they will be served. Think: old taxi company model.

  • The technician is an hourly employee, dependent on their boss’s decision at an annual review for pay and recognition.

Where we are going - Innovative

  • Dental offices have a technician who is dedicated to serving their office. They trust their technician who knows their equipment inside and out.

  • Technicians are involved in proactive maintenance, preventing emergencies and prolonging equipment life.

  • The client taps on an app, and the request goes directly to their technician’s phone. The tech responds with a scheduled time.

  • The technician has control in determining their success. Their reward is directly tied to their production, performance, and contribution.

Technician Choice

The technical service industry is undergoing significant changes and moving to a new model: a more innovative model; a more efficient model; a model with a higher level of service; a model where the truly great technicians have more control and are more highly rewarded.

Will you be part of the new model and be rewarded for shaping the future? Will this be your legacy?

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Greg Biersack
Greg Biersack
Feb 08, 2023
Rated 5 out of 5 stars.

An Innovator!

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