Stanley Lumapas, is one of the most experienced, talented and respected technicians in the Portland OR area. Read his thoughts about being part of the Reach team.
Q: What has been the most positive aspect of being part of Reach?
A: There are really three things that come to mind.
First, although the company “Why” (Technician Success) was communicated at first, it has been how the “Why” is lived out on a daily basis that has made the difference. I can’t stress this enough. My company really wants me to succeed in taking care of my clients.
Second, I feel like I get to be part of a dental community in my territory. I talk with my clients about our towns, our schools, our events and our families. There is a sense of camaraderie. It feels great!
Finally, I get to do what I love. It is a great way to provide for my family. I serve my clients with integrity and provide real value. I am not there to sell something but rather help. My family gets to experience my happiness and see how I am able to serve my clients.
Q: How has the experience aligned with your vision and hopes?
A: I am able to build close relationships with my clients and able to stick with my clients in resolving equipment problems. The situation in my past made this tough. I feel like I am becoming part of my clients’ offices. For example, I worked on a sterilizer that was really tough to repair. But I was able to stick with it, communicate with the office, be transparent, make it right and earn their trust. They were enamored by the experience.
Q: How has the support you receive matched with a company focus on technician success?
A: My team is always there for me. Anne, Greg, and Darold, we have conversations on good days and when I am having challenges. They help me with all my questions. They also help me with the ownership thinking aspect of the job. In this role, I get to go beyond the technical part of the job. My team is there to help me grow and always work to get better.
To learn more about being a Reach technician, visit reachforservice.com/technicians