Everyone wants to feel confident doing their job. It brings a sense of peace and comfort. When we don’t have confidence, it serves as a source of stress, particularly when your team is depending on you. For dental offices, the stress of properly maintaining equipment usually falls on the shoulders of the dental assistant. There are dozens of pieces of equipment to maintain and oftentimes little training or few resources to do so effectively. This means STRESS!
But this stress does not need to exist. What if the dental office has a partner who sees it as their responsibility to deliver quality training, serve as a dedicated coach, give instant access to video resources, and provide regular preventive maintenance for back-up help? Wouldn’t this help to provide confidence? Wouldn’t this eliminate stress? These services should be the standard of care. Here is how they can be provided:
Great technicians, with experience in training, should serve as a regular resource to the office. These technicians are delighted to answer questions and demonstrate proper care during a service call or over a “lunch and learn”. They see it as their responsibility to help their clients build confidence in doing daily/weekly/monthly maintenance.
A Dedicated Coach
When you have the consistency of the same technician, they become your maintenance mentor or coach. You know them and trust them. When you have questions, they know you and your equipment and can be quickly contacted with a text or call. Having that “go-to” resource builds confidence and reduces stress.
A good partner makes resources easily available, giving you confidence that you can quickly answer a question or solve a problem. A maintenance video library accessed through a QR code scan could not be any easier. If you cannot remember exactly how to do something, you don’t have to worry. Just use your resources.
Backing You Up
Even though training, coaching, and available resources can give you confidence and reduce your stress, you still want a partner that is your back-up. You want someone you trust to come in every six months to make sure everything is running smoothly. Preventive maintenance is that confidence-building, stress-eliminating back-up.
Maintaining your equipment should not be stressful. If you have a great partner, they will train, mentor, provide resources, and back you up. They will build your confidence and give you a sense of peace and comfort.