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Reach, for Technicians Who Want More
Reach was created for technicians who love providing great repair and maintenance service: those with ambition and drive; those who take...
Greg Biersack
Oct 6, 20221 min read


Connecting Equipment Needs to Technicians
The IoT (internet of things) has a bright future. But getting data quickly to the right person to address the issue is the key.

Greg Biersack
Oct 1, 20222 min read


The Client Experience Is the Reach Brand
Importance of the Experience During Reach technician training, we emphasize the importance of the experience a technician delivers and...

Greg Biersack
Sep 22, 20222 min read


Technicians have Questions and Our Guys Have Answers
Technicians have lots of questions about Reach. We love the interest and curiosity. Our technicians help answer those questions.

Greg Biersack
Sep 16, 20221 min read


Playing in the Major Leagues
Before Reach, there was no major league company completely dedicated to service.

Darold Slack
Sep 7, 20221 min read


The Value of Consistency
When we started Reach, we asked dentists what they wanted in a service provider. The overwhelming response was, “We want OUR guy.

Greg Biersack
Aug 18, 20221 min read


Breaking Free from the Status Quo
Differentiate Yourself When innovating, you have to think about how to differentiate your business. What makes your service, product, or...

Greg Biersack
Aug 11, 20221 min read


Reach Posts High Happiness Scores and Record Technician Success in H1 2022
Reach is proud to report key success elements during the first half of 2022. A service-only company with a focus on technician success.

Greg Biersack
Aug 8, 20221 min read


Reach for More Podcast - The Two Key Questions We Ask Technicians - S1E5
Join moderator DJ Biersack and guest Greg Biersack for Reach for More - The two questions we ask technicians. #reachtechsucess...

Greg Biersack
Aug 4, 20221 min read


Service Done Right Episode 12: Manufacturer Partnerships
Reach is serving as the leader in changing how equipment service is delivered in the dental industry. In this episode of Service Done...

Greg Biersack
Jul 21, 20221 min read


Reach Technician Proves What Is Possible
Leaving the Old Model In April 2018, Darold Slack chose to leave the traditional service world and help build a company based on a fresh...

Greg Biersack
Jul 14, 20222 min read


"I get to do what I love." | The Reach Technician Experience
Stanley Lumapas is one of the most experienced, talented and respected technicians in the Portland OR area. He shares his thoughts about be

Greg Biersack
Jul 7, 20222 min read


Incredible Success
People are more willing to believe specific stories than bold company statements, especially if you can contact the story’s subject and...

Greg Biersack
Jun 28, 20222 min read


Service Done Right Episode 11: Vehicles
In this episode of SDR, our CEO talks about advice he received from techs regarding service vehicles.

Greg Biersack
Jun 25, 20221 min read


Building Confidence Eliminates Stress
Maintaining equipment should not be stressful. By training, coaching, providing resources, and serving as a back-up, a technician can help

Greg Biersack
Jun 17, 20222 min read


Don’t Settle For Less
At Reach, our goal is to support the technician in their efforts to be successful.
Tina Biersack
Jun 10, 20222 min read


Service Done Right Episode 10: Why W-2 Employees?
Reach is serving as the leader in changing how equipment service is delivered in the dental industry. In this episode of Service Done...

Greg Biersack
Jun 3, 20221 min read


Reach, for Technicians Who Want More
Reach was created for technicians who love providing great repair and maintenance service, those with ambition and drive.

Greg Biersack
May 27, 20221 min read


Are you willing to break the status quo?
When we started Reach, we challenged everything: how to reward technicians, company structure, vehicle selection and ownership, etc.

Greg Biersack
May 21, 20221 min read


Manufacturer and Technician Partnership - The Reach Vision
A Strong Belief in Partnerships We believe in strong partnerships with our dental equipment manufacturers. Our vision includes solving...

Greg Biersack
May 13, 20222 min read


Our Noah – Saving the Day in a Flood
PJ shared, “Reach allows me work when I need to and doesn’t restrict me in helping our clients. Dr. Joseph was extremely grateful.

Greg Biersack
May 6, 20221 min read


Technicians: Will You Grab the Opportunity?
A problem in our country One of the problems many people talk about is our country’s shrinking or squeezed middle class at the hands of...

Greg Biersack
Apr 30, 20222 min read


What I love about Reach - A Technician's Voice
Learn from Darold Slack, Reach's Founding Technician, Ambassador, and Advisor, about what being part of Reach means to him. Click on the...

Greg Biersack
Apr 20, 20221 min read


Service Done Right Episode 9: Reward, Recognition, and Celebration
Reach is serving as the leader in changing how equipment service is delivered in the dental industry. In this episode of Service Done...

Greg Biersack
Apr 15, 20221 min read
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