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🌟 Building Strong Client Relationships: The Heart of a Reach Technician's Success 🌟
As Reach technicians, our job goes beyond fixing equipment—it's about building strong and lasting client relationships.

Darold Slack
Aug 14, 20241 min read


Six Things a Dealer Technician Should Be Doing Now to Get Ready to Move Up to Reach:
Here are the six things a dealer technician should be doing now to get ready to succeed at Reach.

Greg Biersack
Aug 12, 20241 min read


Reach Dental Equipment Service: Setting the Standard for Excellence
I’ve seen firsthand how our commitment to excellence, innovation, and customer satisfaction sets us apart in the world of equipment service.

Darold Slack
Aug 8, 20241 min read


Another Great Quarter of Reach Success
Today, we recognized the accomplishments from Q2 of 2024. The achievements were numerous, so we had lots of smile time.
DJ Biersack
Jul 26, 20241 min read
Five Reasons Supply Co Territory Reps Are Referring Their Clients to Reach
Reach has grown with incredible advocates. Terr Reps from supply companies have referred many of their clients to us.

Greg Biersack
Jun 21, 20241 min read


Service Technicians - Partners in Maintenance: Service Done Right Episode 20
In this Service Done Right, Reach CEO talks about the role Reach technicians play in equipment maintenance training.

Greg Biersack
Apr 18, 20241 min read


Building Dental Assistant Confidence Eliminates Stress
Quality training, instant access to resources, and regular preventive maintenance reduce equipment stress for dental assistants.

Greg Biersack
Apr 4, 20242 min read


Reach welcomes Dean Smith to the Nashville team.
Reach is excited to welcome Master Technician, Dean Smith to our team.

Greg Biersack
Mar 27, 20241 min read


Breaking Free from the Status Quo
What makes your service so unique that people say, “Wow, that is really different. I want that!”?

Greg Biersack
Mar 26, 20241 min read


The Client Experience Defines the Reach Brand
Everything a technician does, no matter how small, creates an experience. These experiences shape how people feel about the Reach brand.

Greg Biersack
Mar 12, 20242 min read


Good Partners Make Things Easier for Dental Assistants
Dental assistants feel more stress associated with their jobs. Companies working with them should find ways ways to reduce this pressure.

Greg Biersack
Mar 8, 20241 min read


What Every Office Manager Should Look for in a Service Provider
An Office Manager plays a critical role in finding the right equipment service provider. Here are the 5 things to consider.

Greg Biersack
Feb 15, 20242 min read


Technicians: Will You Grab the Compensation Opportunity?
We built Reach around the service technician, giving them the chance to determine their compensation.

Greg Biersack
Feb 7, 20242 min read


Our Technicians are Amazing! Celebrating their Success
For the 23rd time, we sported rally hats to celebrate service technician and company success at our quarterly Reach Rally. The...

Greg Biersack
Jan 26, 20242 min read


Good, Fast, and Less Expensive Service. Yes, you can have all three!
Delivering Good, Fast, and Less Expensive service is possible, but it takes doing things in a Smart way.

Greg Biersack
Jan 23, 20241 min read


2023 - Another Year of Reach Growth
2023 was a terrific year for Reach! We are proud of our amazing team of technicians.

Greg Biersack
Jan 18, 20241 min read


The Value of Service Technician Consistency
“We get OUR technician every time.”
“He knows our equipment inside and out.” This is what Reach clients say.

Greg Biersack
Jan 16, 20241 min read


Building Dental Assistant Confidence Eliminates Stress
What if a dental office has a partner who sees it as their responsibility to help to provide confidence? Wouldn’t this eliminate stress?

Greg Biersack
Jan 8, 20242 min read


Reach For More Podcast - The Two Important Questions We Ask Technicians - S1E4
Hear Greg Biersack share the two important questions we ask every technician interested in becoming part of the Reach team.

Greg Biersack
Dec 19, 20231 min read


Service Technicians: Reaching your Dreams
When a technician joins Reach, we ask about the dreams they have for their lives. These dreams inspire and motivate our techs and company.

Greg Biersack
Dec 16, 20232 min read


Be Affordable: Service Done Right Episode 7
In this episode of Service Done Right, Greg Biersack talks about how affordability is an important piece of partnership with our clients.

Greg Biersack
Dec 6, 20231 min read


Breaking Through: Technicians Reaching Their Goals
Each Reach technician has specific goals - some personal and some professional. No two sets of goals are alike, just like our technicians.

Greg Biersack
Nov 23, 20231 min read


573% Return on Investment for Preventive Maintenance
Every dental office recommends it to their patients. Every manufacturer shares they wouldn't go without it. Preventive Maintenance (PM)...

Greg Biersack
Nov 14, 20232 min read


The Crucial Connection: Technicians and Reach Leadership
We built Reach with the purpose of having a strong connection between technicians and team leadership. These relationships foster...

Greg Biersack
Nov 9, 20232 min read
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